Refunds and cancellations

We want you to be happy with what you receive. This is how cancellations, returns and refunds work at Arerov.

Cancelling an order

• Before you pay, you can cancel an order from your order page.
• After you pay and before we ship, write to us from the Support page in your account and we will cancel it and refund you.
• Once an order has shipped it cannot be cancelled. You can still ask for a return if it qualifies below.

Returns

• If something arrives damaged, leaking or wrong, tell us within 48 hours of delivery from the Support page, with a clear photo of the item and the packing. We will replace it or refund it.
• Opened pet food cannot be returned, because we cannot resell it. Please tell us if your pet does not take to a food; we will help where we can.
• Unopened, unused accessories can be returned within 7 days of delivery. Please keep the packing.

Refunds

• We refund to where the money came from: to your bank, card or UPI, or to your wallet with us if you prefer.
• Refunds to your bank usually reach you in 5 to 7 working days after we approve them, depending on your bank.
• When we cancel an order, or you cancel before shipping, we refund the full amount including delivery.
• If we send a replacement, there is nothing more to pay.

How to ask

Open a ticket from the Support page in your account, or contact us: Email: support@arerov.com